FAQ

How do I get an API token?

Tokens are issued by an e2c-energy administrator, who creates a channel application bound to your channel partner account. See Authentication.

How are shops bound to my account?

An administrator binds one or more shops to your channel partner account. You can only submit orders for shops in this bound set.

Why do I get "the shop is not bound to this channel partner"?

The shop_id in your request is not in your bound shop set. Confirm the id with your administrator. No order is created when this happens.

Why do I get error code 909?

Your token is missing, unknown, disabled, or not a channel_partner application. Verify the token and that the application is enabled.

What happens if I submit the same order twice?

Submitting the same shop_id + shop_order_no again within a short window is de-duplicated — the existing order is returned instead of creating a duplicate.

How do I query my submitted orders?

Use the Order List API with your request-token. The response is scoped to only the shops bound to your account. You can filter by order status, date range, and keywords.

How do I track a shipment?

Use the Order Tracking API with either order_id or tracking_number. Events are returned in chronological order. The pickup_no parameter is not supported.

Where is the self-service order dashboard?

A dedicated channel partner self-service UI is in the planning stage. Until it is available, use the APIs above directly or contact your e2c-energy account manager for order status inquiries.